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Customer Success
Customer Success & Relationship Specialist - Full Time
We're hiring a Customer Success & Relationship Specialist (Full Time) to strengthen customer engagement and deliver exceptional service experiences. You will be the primary point of contact for a portfolio of clients, ensuring they get maximum value from the Lief platform.
What will you be doing?
If you're successfully hired for this role, you will be taking up the following responsibilities among others:
- Build and maintain strong relationships with a portfolio of clients
- Conduct regular check-ins and business reviews with key stakeholders
- Onboard new customers and guide them through platform adoption
- Proactively identify risks and create plans to prevent churn
- Gather and relay product feedback to the product team
- Create support documentation and training materials
- Track customer health metrics and escalate issues appropriately
- Collaborate with Sales on renewal and upsell opportunities
What you'll need to bring to the table?
- 2+ years in a customer-facing role, ideally in SaaS
- Strong interpersonal and communication skills
- Experience using CRM tools (e.g., Zoho, HubSpot)
- Ability to manage multiple client accounts simultaneously
- Problem-solving mindset with attention to detail
- Fluent in written and spoken English
Good to have
- Experience in healthcare, education, or social care sectors
- Familiarity with B2B SaaS metrics and customer success frameworks
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